Retro 36 | Awesomely cool toys, gifts and gadgets | Bringing you cool stuff and groovy gear since 1974...Baby!

Main info

Everything you need to know to help you place an order. If at any time you would like human assistance, remember you can call us on 01723 381707 and we will be happy to help with your query. You can also email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will endeavour to respond to your query within one working day, (but hopefully much faster!!).

How to shop with us

We have endeavoured to ensure shopping with us online is as simple and secure as possible. Each stage of the buying process is hopefully very easy to understand. Please read the information below to help you complete your purchase.

How to locate products

Our products are split up into a variety of categories and sub-categories to help you find appropriate items more quickly and easily. Click on a plus sign on one of the primary categories (on the right hand menu) that interests you and a drop down action will show you all the sub-categories available to browse. Click on the one which you're interested in.

Because we have split our products into many categories you might find it a little overwhelming. But have no fear, we have included an All products category at the top of the right hand menu. Click on it to see our entire range, yay!

The Search facility allows you to search the entire site by simply entering a keyword. For example, if you type 'duck' into the search box, it will return a list of items that match, such as Giant Duck or Mini Love Duck. The simpler your keywords, the broader the result.

Once you have found your product, click on it for more details and a larger picture. From this detail page you can also see reviews written by other customers and multiple images if applicable.

How to order

Adding an item to your cart: When you have found an item you wish to order, click on the pink 'Add to Cart' button, this will add the item to your cart.

Viewing your cart: You can view the status of your cart by clicking on the Show Cart link which is located on the right hand Shopping Cart module. When viewing your cart, you can edit quantities or remove an item altogether if you wish (but why would you want to do that, all our products are fabulous!!).

Checkout: Once you have finished your shopping and want to proceed to the checkout process simply click the 'Show Cart' link which is located on the right hand Shopping Cart module. We offer different checkout options to make buying from us very easy. All the information you enter on these pages is encrypted using industry standard 128 bit SSL encryption technology.

Checkout options

Option 1. Log in to your Retro 36 account and checkout through Paypal
Option 2. Checkout without an account using Paypal

Option 3. Create an account and then proceed to checkout through Paypal

Option 4. Log in to your Retro 36 account and checkout through our fully secure payment pages

Option 5. Checkout without an account through our fully secure payment pages
Option 6. Create an account and then checkout through our fully secure payment pages

Delivery: As part of the Checkout process we give you the option to have the goods sent to a different address. You should receive your order within one to five days. Remember all orders over £50 are sent free delivery (within the UK).

Track your order: To track your order please phone us on 01723 381707. Account holders can log in to view the status of their order.

Payment processors

Through our fully secured, encrypted checkout pages (we use dedicated SSL encryption technology)
Paypal is our alternative method of payment we offer. Paypal uses the latest technology and fraud prevention methods to keep you secure.

Order processing and despatch

Most orders placed before 2:00pm (Monday-Friday) are despatched from our warehouse the same day, subject to stock availability and any security checks, via Royal Mail or our couriers UK Mail.

We despatch orders normally on regular working days throughout the festive season.

During times of peak seasonal demand (for example Valentine's Day, Father's Day, but especially Christmas) there may be a slight delay in the despatch of your order, so please allow extra time for delivery.

VAT information

All prices shown are inclusive of VAT (at the current rate of 17.5%). If you are purchasing products from outside the EU, all products will be invoiced exclusive of VAT.

Our VAT number: 168 5594 16

Returns

On receipt of your order, in the unlikely event that you are not entirely satisfied, you can simply let us know within 7 days after delivery of your order, to obtain a full refund - no questions asked. You will receive a full refund within 30 days. Please note you have a duty of care for the goods, within this cancellation period. Goods to be returned for the above reason will be at the customers own expense. This does not affect your statutory rights.

With damaged or defective items we must be notified within 7 days of delivery.

In both cases, before returning anything please contact our Customer Services department on 01723 381707 or via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , with the following details:

* The relevant order number
* The goods which need to be returned
* Reason for return.

7 day money back guarantee

We offer a no quibble money back guarantee on all our products, we're that confident! On receipt of your order, in the unlikely event that you are not entirely satisfied, you can simply let us know within 7 days after delivery of your order, to obtain a full refund - no questions asked. You will receive a full refund within 30 days (but usually immediately once the item has been returned). Please note you have a duty of care for the goods, within this cancellation period. Goods to be returned for the above reason will be at the customers own expense. This does not affect your statutory rights.

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